Shipping Policy

Where?

Only orders with delivery address in Portugal will be accepted except for autonomous regions or in Spain except for Balearics.

The customer data must be completely and correctly filled out. Its incorrect or incomplete filling may imply the non-dispatch of the order or prevent the success of the shipment and delivery, LunaBuy is not responsible for such fact. Any changes made to your account after placing an order will not be taken into account for that order, but only for future orders you place.

For your convenience, you can request that your order be sent to another address of your choice. Make sure to enter the full address, as well as a contact name (if different) and mobile phone number to facilitate immediate delivery of your order. 

When?

After payment and confirmation of the order by LunaBuy on working days until 12:00, the delivery time for items purchased online is 2 to 3 business days for items with immediate availability. In the case of payment and order confirmation by LunaBuy to be made after 12 noon on working days or anytime on the weekend, the delivery time for items purchased online is 3 to 4 working days. All deliveries are made on business days only.

How?

Some of the data provided (Name, Address, Postal Code, City, Contact) will be shared with the partner responsible for the Transport service so that it is possible to deliver deliveries made online. You will only be contacted if there is a problem with delivery. Your data will not be used for any other purpose. For more information see our Privacy Policy and Protection of Personal Data.

How much?

To all orders placed in the LunaBuy online store for delivery in mainland Portugal through the partner responsible for the Transport service, will be added the value of 8.00 € of transport costs.